As utilities continue to invest in better platforms, data, and tools, the pace of technology adoption can sometimes outpace how those tools are used in real operations. 

This session, led by Jordan Blake of CenterPoint, will explore   lessons learned from integrating Storm Manager and other systems into operational response workflows, including where implementation has been more challenging than expected. 

Attendees will hear what it takes to make technology effective when it matters most: clear structure, trained and   confident teams, trusted data, and systems that support what is happening on the ground. The discussion will focus on a simple but critical measure of success: whether the tools and processes improve the response for the people   doing the work.